WHSmith Job Application – Store Leader

Job Description:

Our Store teams are the heartbeat of WHSmith so we’re looking for an engaging, driven, articulate Store Leader in our Pontypridd High Street Store to deliver operational and customer service excellence day in, day out! You will lead, energise and motivate your team to delivery excellent store standards and performance to support the Cluster Manager in the delivery of the trading plan.

Job Responsibilities:

• Recognise and celebrate team members for a job well done
• Keeps teams up to date on stores, cluster and business performance and appropriately challenge what store teams can do to help
• Ensures legal, health and safety and legislative requirements are met within the store
• Adhere to the Corporate Trading plan and proactively achieve the sales numbers to deliver the plan
• Ensure the store is clean, tidy, priced & full and that colleagues are available at the right times to serve customers
• Work with Head Office to ensure awareness of local environment to maximise local opportunities
• Create a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard
• Ensure your team members are supported, set clear and measurable targets, performance expectations and objectives, and review regularly
• Review the trading plan with your Cluster Manager and set and agree key actions that are reviewed on each visit
• You will lead and engage your teams to deliver excellent standards and results in line with the Trading plan.
• Ensure training around product knowledge is kept up to date so you can develop experts who are focused to sell at the right times
• Use the scorecard proactively to manage performance and target priorities and actions

Job Requirements:

• Is proactive rather than reactive.
• Experience of supporting employee training and development
• Ability to motivate teams, build strong relationships and communicate well at all levels of seniority
• Is flexible in approach to support the wider cluster/area as required
• Working knowledge of KPI’s such as ATV and TPC
• Store Manager, Assistant Manager or Supervisor with at least 6 months supervisory experience
• Able to adopt an engage rather than tell approach
• Lead by example on the shop floor, have a hands-on approach and set high standards for your team

Job Details:

Company: WHSmith

Vacancy Type: Full Time

Job Location: Pontypridd, Wales, United Kingdom

Application Deadline: N/A

Apply Here