Uber Jobs – Urgent Safety

Job Description:

In this role, you will provide support to our Specialists and create a detailed experience to build trust and encourage customer dedication. A key part of this role will be to provide service to members of Uber’s Leadership Team. As a Subject Matter Expert, you will provide thorough, detailed support using various support platforms (email, chat, phone) to develop case details, analyze information, and provide recommendations to key collaborators.

Job Requirements:

• Identify root causes and improvement opportunities in processes and policies.
• Graduation is a must
• Process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver-partners to feel Uber love while making it easy to analyze ways to scale support.
• Help Deep dive and analyze to find trends and the root cause of Process gaps.
• Experience in handling Escalations
• Supervise and check quality for assigned BQ.
• Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
• Work in tandem with LOB managers to reduce their error rate.
• At least one year’s Experience in handling Urgent IRT incidents is a must
• Fun to work with: You are hardworking, a phenomenal teammate, and a lot of fun to work with
• Comfortable with ambiguity: You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination for crafting processes ground up is an added advantage.
• Be a subject matter expert – you will own support processes that can be highly sophisticated, urgent, and sensitive.

Job Details:

Company: Uber

Vacancy Type: Full Time

Job Location: Visakhapatnam, Andhra Pradesh, India

Application Deadline: N/A

Apply Here