
Website Ross Stores
Job Description:
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Job Responsibilities:
- Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
- Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
- Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
- Ensures all Associates understand and can execute emergency operating procedures.
- Ensures proper scheduling of Associates to meet business objectives.
- Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
- Communicates any variances to Company standards to the Store Manager.
- Assists in recruiting, hiring, training and developing non-exempt Associates.
- Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per
- Company best practice.
- Ensures compliance with all State, Local and Federal regulations.
- Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
- Ensures compliance of Ross personnel policies and procedures.
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
- Ensures merchandise is presented and organized according to Company merchandising guidelines.
- Understands that safety is the number one priority and practices safe behaviors in everything they do.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Accepts special assignments as directed by Leadership.
- Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Job Requirements:
- Ability to occasionally push, pull and lift more than 25 lbs.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
- Maintain high quality of Customer service.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
- Ability to set priorities and exercise independent judgment.
- Two or more years of Store or Assistant Store Manager experience in a retail environment.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
- Fluency in English.
- Ability to work evenings and weekends.
Job Details:
Company: Ross Stores
Vacancy Type: Full Time
Job Location: Houston, TX
Application Deadline: N/A