HSBC Bank Careers – Director (Equipment Finance & Leasing)

Job Description:

The role holder is required to make effective customer contact through inbound and/or outbound channels, as required, to proactively broaden and deepen relationships with customers through identifying opportunities to meet a customer’s requirements

The role holder reports directly to the Regional Head- Ontario, and is responsible for the identification, negotiation & sale of Equipment Finance & Leasing products together with fees within key geographical business areas for Equipment Finance.

Job Responsibilities:

• Be a product expert, ensuring that it is used in appropriate circumstances and reducing the likelihood of the Bank being exposed to any reputational, operational or financial risks.
• Identify, negotiate & effect sale of Equipment Finance & Leasing and collect document/arrangement fees to meet target levels from an established portfolio of facility customers.
• Work closely with sales colleagues to promote awareness of Equipment Finance & Leasing Finance products, strategies and competitor information
• Be responsible for customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
• Undertake prospecting /marketing activity as directed by Sales Manager to grow the customer base within Equipment Finance & Leasing.
• Ensure customer service levels are high thereby mitigating loss of customers and maintain/develop key relationships to protect customer profitability.
• Enable the identification of new sales opportunities in the form of new to bank or new to Equipment Finance & Leasing division
• Develop cross sale opportunities from customer & prospect base, and maximise HSBC Group portfolio opportunities.
• Ensure the appropriate delivery channel services the customer needs are in place whilst meeting the aspirations of the customer, the Bank and the Equipment Finance & Leasing business.
• Provide excellent relationship management to all customers including meeting realistic customer expectations in terms of efficiency, accuracy and professionalism.
• Maintain awareness of the applicable regulatory and business environment
• Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
• Develop and communicate effective strategies for winning new business
• Support development, direction and delivery of strategic initiatives
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
• Develop & implement appropriately high service standards, focused upon exceeding expectation
• Develop appropriate calling plans with the team to efficiently and effectively achieve goals and objectives

Job Requirements:

• Excellent communication skills
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• The location of the position is Greater Toronto Area and surrounding area
• Some travel may be required once we return to office
• Excellent selling and negotiation skills
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Good knowledge of installment finance industry and products, including a sound awareness of competitor product and activity
• Excellent time management, planning and organization skills
• Strong leadership and team motivational skills
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Proven ability to deliver creative and flexible customer solutions.
• BA in related discipline and 5-8 years of experience working in a competitive sales environment
• Strong analytical skills
• Good IT skills and knowledge
• Ability to understand a customer’s business and the fundamentals of running a business
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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