Wednesday , March 22 2023

Hobby Lobby Employment – Customer Service Manager

Website Hobby Lobby

Job Description:

At Hobby Lobby we are passionate about our customers! We are looking for a skilled Customer Service Manager who can lead our representatives to provide outstanding customer service. The Customer Service Team works on the front lines in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone or email, we empower our Customer Service Team to resolve the issue.

Job Responsibilities:

  • Manage a team of 30 phone and email representatives
  • Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
  • Work closely with Human Resources and Senior Leadership to address and resolve employee issues
  • Troubleshoot and report website and system errors to proper teams
  • Administer annual employee evaluations
  • Supervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment process
  • Provide extensive coaching and counseling to assist consultants in meeting customer satisfaction, exceed customer expectations, build customer loyalty and take advantage of sales opportunities
  • Conduct quality assurance (call monitoring) reviews
  • Effectively interview and recommend candidates for hire
  • Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution

Job Details:

Company: Hobby Lobby

Vacancy Type: Full Time

Job Location: Oklahoma City, OK

Application Deadline: N/A

Apply Here