HEB Jobs – Pharmacy Care Representative

Job Description:

Provide great customer service and role model service standards.Receive inventory; check delivery for accuracy compared to invoices.Stage inventory by breaking out the inventory into sections for stocking.Stock inventory

Job Responsibilities:

• Filing, Retrieving, and maintaining prescriptions in the Will Call Area
• Receiving written prescriptions from customers and obtain demographic and profile related information
• Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
• Answer the telephone and direct calls to appropriate person
• Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
• Direct Customers to Counseling window for Pharmacist consultation
• Maintaining Insurance signature logs by date of fill
• Primary person responsible for outside and inside Department presentation and sanitation
• Verify scripts are going to the correct store
• Return tote to backroom for shipping back to warehouse
• Check line by line receiving
• Contact H-E-B warehouse or vendor if inventory is short
• Ensure caps, vials, bags, and other inventories are stocked in the correct place.
• Process Customer transactions at register
• Verify orders on prescriptions (names, number of orders per bag, etc.)
• Filing and maintaining prescription hard copies
• Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
• Other duties may be assigned as necessary

Job Requirements:

• High school diploma or equivalent
• Must be at least 18 years of age
• Basic computer skills (MS Windows, HEB Intranet)
• Strong team orientation, willing to pitch in at any moment for any reason.

Qualification & Experience:

• Retail experience preferred; pharmacy experience strongly preferred
• Excellent communication skills and telephone etiquette
• Basic mathematical skill

Job Details:

Company: H-E-B

Vacancy Type: Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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