Cigna Employment – Front End Pharmacy Assistant

Job Description:

In this role, you will be on a team of like-minded, energetic, and motivated people primarily responsible for managing patient profiles and processing prescriptions. That includes a data entry component where you will be creating and maintaining accurate patient medication profiles, entering new prescriptions, and liaising with patients to ensure their medication needs are being met.

Job Responsibilities:

• Problem solve adjudication related issues
• Provide exceptional customer service over the phone and through other communication channels
• Manage updates to patient medication profiles in the pharmacy software
• Gather information to create and maintain patient medication profiles
• Accurately process and adjudicate prescriptions through Kroll
• Accurately enter prescription related information into the pharmacy software
• Collaborate with other pharmacy team members to adjust and review drug scheduling to ensure timing of medication dispensing support continuation of therapies
• Investigate and solve data entry related escalations
• Address billing and invoicing issues in a timely manner
• Escalate complex situations as necessary
• Support inventory control and management

Job Requirements:

• Strong work ethic and positive attitude is a must
• Proficient in Kroll software
• Knowledge of pharmaceutical math
• 1 year of pharmacy-related experience in a Kroll-pharmacy based setting
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Strong interpersonal skills with ability to work independently with minimal supervision
• Team player with the ability to work independently
• Attention to detail
• CRM experience is preferable but not required
• Flexible to situations and adaptable to change
• Working knowledge of processing and adjudicating prescriptions
• Excellent written, verbal and oral communication skills,
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

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