American Airlines Jobs – Customer Assistance Representative

Job Description:

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

Job Responsibilities:

• Accepting, checking and tagging customers’ baggage at kiosks
• Performing clearance and verification of documents at kiosks
• Accepting and activating customers’ self-tagged baggage
• Processing and completing credit card baggage transactions at kiosks
• Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
• Work shifts that include irregular and/or extended hours, weekends and holidays
• Queuing lines in ticket counter areas
• Assisting customers with self-service kiosk check-in and kiosk baggage processing

Job Requirements:

• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• High School diploma or GED or international equivalent
• Must be 18 years of age or older
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Read, write, fluently speak and understand the English language.
• Bilingual language skills may be required in some locations
• Must be authorized to work in the U.S.
• Applicable valid driver’s license as required by local authorities

Qualification & Experience:

• Working knowledge of Sabre or any other Passenger Service System
• Previous face to face Customer Service experience
• Working in a fast pace environment

Job Details:

Company: American Airlines

Vacancy Type: Part Time

Job Location:  Fort Worth, TX, US

Application Deadline: N/A

Apply Here